One Click LCA Platform - Incident Report - April 11th, 2022 - Some product updates temporarily unavailable

Some product updates temporarily unavailable

Status: Resolved

All temporarily rolled back updates have now been re-enabled. The final, large batch of product updates was made available to all users today, Sunday, April 24th.

Apr 24, 2022 - 03:34 UTC

Status: Update

We continue re-enabling updates. The final, large batch of product updates is now in final testing and subject to it passing our quality assurance process, we plan to make these updates available to all users on Sunday, April 24th.

 

Apr 21, 2022 - 12:55 UTC

Status: Update

We have started successfully re-enabling updates. The first, smaller batch of product updates have now been re-enabled. We currently expect to re-enable the remaining updates in one large batch on a weekend towards the end of April to avoid disruptions during service hours.

Apr 13, 2022 - 02:39 UTC

Status: Update

We plan to re-enable updates that were rolled back as soon as we can, starting with a first, smaller batch on Wednesday, April 13th. We expect to re-enable the remaining updates on a weekend towards the end of the month to avoid disruptions during service hours.

Apr 12, 2022 - 07:03 UTC

Status: Identified

We continue to work on the issue with new background calculation logic not working as intended and impacting some One Click LCA software customers before the update was rolled back. We have identified the root cause and are now working on a fix.

Posted on Apr 11, 2022 - 14:19 UTC

Status: Investigating

On Monday, April 11, as the number of active users of One Click LCA software was growing, sporadic issues surfaced that were associated with newly released background calculation logic. This logic was intended to speed up the user experience but it did not work as intended, so we decided to roll back some of the product updates.

We are now investigating this issue and working hard to re-enable these updates. We will provide more details shortly.

The following updates were not rolled back and are available already:

• One Click LCA runs now on AWS Cloud
• Bentley iTwin integration is available
• One Click LCA EPD Generator is pre-verified for EPD Hub, a new & cost efficient EPD program, and EPD Hub templates are available
• One Click LCA EPD Generator now generates INIES-aligned French FDES documents
• New tool & language version for Japanese market
• New Zealand national construction database BRANZ is now integrated (1093 resources)
• White goods generic data released for fridges, freezers, cooktops, ovens, dryers, dishwashers and laundry machines.
• Number of smaller tool fixes.

Apr 11, 2022 - 11:58 UTC