Support Packs

This article relates to an additional service called 'Support Packs' which can be purchased with a license and gives users additional hours of support outside of the included onboarding support calls. We currently offer several different Support Packs depending on your needs which offer a different number of hours of support. Currently these are available in:

• Mini: 6 hours per year
• Small: 16 hours per year
• Medium: 30 hours per year
• Large: 60 hours per year

You can contact your local Business Developer for more information and to purchase a Support Pack.

What types of calls can Support Packs be used for?

You could choose to use the Support Packs for additional training on specific tools on your license or certain topics related to Life Cycle Assessments, or if you have staff joining frequently and wanted to purchase more hours for them to do additional onboarding. If there is any topic you're looking for more guidance on and you're not sure if it falls within the scope of the Support Packs, please reach out to your Business Developer with your request and they will let you know if this can be covered through a Support Pack. 

One purpose that users often use the Support Pack for is additional assistance with completing LCAs for any of the following types of projects:

• LEED v4/v4.1
• BREEAM UK
• BREEAM International
• Greater London Authority (GLA)
• Starting your first LCA project

The section below details the additional types of assistance our support team can help with if you'd like to use your Support Pack hours for assistance with a certification mentioned above.

What is included in the Support Pack?

The support pack can be used for teams who are undertaking their first assessments with One Click LCA, aiming to work in the most effective manner. Examples of what the Support Pack could include are:

• Advanced training related to your chosen certification 
• Advice on best practices of data collection
• Extended support on choosing environmental data
• Extended support for choosing a baseline strategy (LEED) or explaining building options (BREEAM UK)
• Mid project check-up call 
• Finding a strategy to reduce emissions & show compliance (reducing emissions is not the key objective for each certification, even though we believe it should be)
• Reviewing results prior to final submission

The different support aspects explained:

Advanced Training

LEED

During this training, we will discuss how you will need to input the data for your LEED project into One Click LCA, how we can achieve and measure reductions and anything else which is required for the different paths in the MRc1 credit.

BREEAM UK

During this training, we will discuss how you will need to input the data (and naming your options for BREEAM UK NC) for your BREEAM project into One Click LCA, explain the elements required and how to use the Mat 01/02 tool. 

BREEAM International

During this training, we will discuss how you will need to input the data for your BREEAM International project into One Click LCA, how we can fill in the Mat 01 calculator and how we can achieve the Mat 01 credit (and possibly other credits). 

GLA

During this training, we will discuss how you will need to input the data for your GLA project into One Click LCA, how to step up your designs for your two energy scenario options and how we can fill in the GLA Excel sheet with your results. 

Advice on best practices for data collection 

While we cannot do the data collection for you, we can advise you on what type of data you would need in order to be able to complete your assessment using One Click LCA. Guidance on what requires to be included in your calculation can be found in the appropriate guidance documentation for your scheme.

Support on choosing environmental data

We can provide guidance on your selected resources in order to ensure you have the best match for the materials which you are looking to include in your LEED assessments.

Support for choosing a suitable baseline strategy and setting it up (LEED only)

We can help you identify which baseline strategy would work best for your project (e.g. Importing from Energy Modelling software's or using an early-phase model).

Mid project check-up call 

During this check-up call, we will go over the current status of your project and answer live any questions there may be. 

Finding a strategy to reduce emissions & show compliance

We can help identify possible strategies to reduce emissions and for showing compliance with the requirements of your chosen certification.

Reviewing results prior to final submission 

Prior to the final submission, we can review your report and LCA results.

What is not included in the Support Pack?

• Data collection itself
• Performing the LCA itself
• Extended support for multiple projects

I've purchased a Support Pack, what are the next steps?

If you have purchased a Support Pack you should have received an email from our support team with the next steps. If you have not received such, please reach out to our support team.

Once you have been in contact with our support team, you can schedule your first call through our booking calendar and your support team member will let you know how to book subsequent meetings.